These Terms and Conditions govern all bookings made with ExpressRoute. By confirming a booking, whether verbally or in writing, and providing a deposit, along with any necessary deposit from the customer, the reservation is finalised and legally binding. You agree to be bound by these terms. The deposit is non-refundable, except in specific circumstances outlined below.

In these terms and conditions, "ExpressRoute" refers to expressroute.co.uk.

ExpressRoute, its agents, employees, and subsidiaries are not liable for any losses incurred by customers due to accidents or traffic delays. Such matters are the responsibility of the group leader, passengers, and the driver. This dispute will be between the group leader, the travelling patrons, and the driver. Passengers are required to remain seated while the vehicle is in motion.

No individual is authorized to make any representations or warranties, either express or implied, on behalf of ExpressRoute regarding any booking.

ExpressRoute Reserves The Right:

To modify or cancel any booking: ExpressRoute may cancel, suspend, alter, or withdraw any other booked service (travel, transport, accommodation, etc.) if unforeseen circumstances prevent fulfillment. In such cases, a full refund of payments made for the affected service will be issued. Reasonable notice will be provided. Examples of such circumstances include, but are not limited to, vehicle breakdowns, driver unavailability, and other unforeseen events. ExpressRoute will make reasonable efforts to provide alternative arrangements but is not obligated to cover any additional costs incurred, whether arranged by ExpressRoute or the customer.

To refuse to carry or accommodate anybody, ExpressRoute reserves the right to refuse service to any individual or group without providing any justification for such reason or rejection.

All transactions is determined by the rates applicable at the time of booking and may change without prior notice due to fluctuations in currency exchange rates or fare adjustments.

Customers are responsible for any damage caused to the vehicle or its fittings by any member of their party, whether intentional or negligent. The cost of repairs, as well as any resulting losses or downtime for the vehicle, will be the responsibility of the customer who will be invoiced directly by ExpressRoute or the contracted company. ExpressRoute or the contracted company may pursue legal action against the responsible party for any costs and expenses incurred. As a booking agent, ExpressRoute and its subsidiaries are not responsible for vehicle damage caused by passengers. Unless otherwise agreed in writing, the customer is responsible for any charges, criminal damage, or compensation directly with the contractor (driver). ExpressRoute ExpressRoute will cooperate with both parties to help and bring the client to justice. (Photographic evidence is also required as evidence).

Unless a specific route is requested by the customer, ExpressRoute will determine the route on which the journey will be taken, and a price will be based on that request. If the customer requests a route deviation that increases mileage or travel time, the customer will be responsible for the additional costs incurred.

All rental agreements are contingent to the availability of a vehicle or vehicles with the necessary capacity on the day and time requested. If a car for which a quote has been given is not available, ExpressRoute will not be responsible. A quote does not guarantee vehicle availability. ExpressRoute reserves the right to cancel a booking and issue a refund if unable to provide the requested vehicle.

A non-refundable deposit of 40% of the total booking cost is required to confirm a reservation.unless otherwise specified, This deposit will be refunded if ExpressRoute is unable to fulfill the booking.

Cancellation Policy:

The deposit is non-refundable once a booking confirmation and payment have been received. Cancellations made more than 14 days prior to the trip will incur a 40% cancellation fee. Cancellations made between 7 and 14 days prior to the trip will incur a 50% cancellation fee. Cancellations made between 48 hours and 7 days prior to the trip will incur a 75% cancellation fee. Cancellations made less than 48 hours prior to the trip will be charged the full booking amount. No refunds will be issued once the customer boards the vehicle. If the booking includes other services (meals, accommodation, ferry charges, etc.), any cancellation fees imposed by the providers of those services will be passed on to the customer.

PLEASE BE AWARE THAT PANDEMIC/ILLNESS CANCELLATIONS: No special rates or concessions are available for cancellations due to illness, pandemics, or similar events. Customers are advised to book only if you are certain you will be traveling. Only positions that we are capable of covering will be accepted. Rescheduling will incur charges: 30% if informed between 7-14 days prior, 40% if less than 7 days and 48 hours, no refund if less than 48 hours and it will need to be rescheduled.

Health and Safety:

While pandemic-related restrictions may ease, customers are advised to stay informed of and comply with current health guidelines and regulations. Keeping your distance and wearing masks, Even though the pandemice has eased. ExpressRoute is not liable for any fines incurred during travel.

Vehicle Requirements:

Since safety screens between the driver and passengers are unnecessary, not all cars have them. ExpressRoute aims to provide a single vehicle for groups up to 80 passengers. In situations

where this is not possible, multiple vehicles will be provided. Refunds are not guaranteed in such circumstances or situations.

Passenger Advice:

Passengers are encouraged to follow recommended health and safety guidelines, including refraining from travel if ill. When accompanying us on our journey: Our recommendations are based on the most recent COVID-19 transport guidelines issued by the UK Government. We recommend that you do not travel with us if you are feeling unwell or have symptoms of the coronavirus (COVID-19). Although not required by law, it is recommended that you cover your face. Our drivers are advised to clean all frequently touched areas of their cars in between journeys, but for your peace of mind, you are welcome to use your own disinfectant wipes (with the driver's consent). When exiting the vehicle, use tissues to catch coughs and sneezes and dispose of them properly. Maintain as much social distance as Avoid sitting next to the driver or shaking hands with them. Use hand sanitizer when necessary and avoid touching your face.

Driver Advice: (Health and Safety):

Drivers are also encouraged to adhere to health and safety best practices. Our drivers to take the following precautions when executing COVID-19 trips: Our recommendations are predicated on the most recent COVID-19 transport guidelines issued by the UK Government. it is advised that you wear a suitable face mask or covering, During trips, keep the car windows open to allow for enough outside ventilation. You should clean your vehicle on a regular basis with gloves and conventional cleaning supplies, paying special attention to door handles.

When exiting the vehicle, use tissues to catch coughs and sneezes and dispose of them appropriately. Avoid touching your face and frequently wash your hands with soap or hand sanitizer.

Subcontracting:

ExpressRoute may subcontract services to other operators. Subcontracted drivers are fully insured, experienced, and hold necessary licenses. The company reserves the right to send larger vehicles than ordered or even smaller vehicles to satisfy the entire number of passengers. A hirer is not permitted to sublet, lend, or license the company's vehicles without the company's express consent.

Vehicle Substitution:

ExpressRoute reserves the right to provide a substitute any other vehicle, comparable or higher capacity than the one booked. In the event of vehicle unavailability, alternative transport, including taxis, could be arranged. You agree to this policy when you make a reservation, and we won't be responsible for any claims you make against us or our supplier based on this policy. No claims can be made against ExpressRoute .

Driver Authority:

The driver is responsible for the vehicle and has the final decision regarding passenger admittance and the continuation of the journey. He has the authority to request that such a person be removed from the vehicle before completing the voyage. The driver may refuse service to individuals deemed disruptive or unsafe. No refunds will be issued if a journey is terminated due to passenger behavior. Expressroute will not be held liable for any acts.

Missed Flights:

Customers are responsible for notifying ExpressRoute of any flight delays or cancellations. The fare will be reimbursed once administrative costs are subtracted If the trip was prepaid. However, we will charge a slightly higher fee if the passenger would rather take a later flight. Failure to do so may result in charges for the full fare.

"No Show" Policy:

If a passenger fails to meet the driver at the agreed-upon pick-up location of scheduled arrival time within one hour, and fails to communicate their status. After the flight has landed, the driver will wait in the arrival hall for one hour. If the passenger does not meet the driver within this time frame or does not call, email or text the driver to let him know the status at the airport or seaport. It will be considered a "no-show." Pre-paid bookings are non-refundable in the event of a no-show. Cash bookings secured with a valid credit or debit card, will be charged the full fare.

In case of no-show, all credit or debit card bookings will be non-refundable.

Transfer Time Changes:

Changes to pre-booked transfer times may incur additional fees. This is only due to the fact that we may have other jobs scheduled during the day, which would interrupt our entire day’s schedule.

Booking Errors:

Customers are responsible for ensuring the accuracy of booking details, including dates and times (using the 24-hour format). ExpressRoute is not responsible for errors made by the customer. For example if booking has to be at 08:00 PM and instead of writing 20:00 if customer writes 08:00 then we won’t be responsible for such error during the trip time and there won’t be any refunds issued in such situations to the customer.

Last-minute emergency:

Therefore, In order to satisfy the demands and specifications of our clients and jobs, we could therefore need to acquire last-minute emergency driver and vehicle coverage, which would come with extra expenses. We will therefore provide the client who requested the modifications a fraction of the cost rather than the full amount. 14A.

Waiting Time:

Please ensure that you are all prepared for collection or pickup at the indicated and agreed-upon time. A waiting time of more than 15 minutes may result in additional charges.

Passenger Conduct:

If you are late and our driver is running late for other assignments and we are unable to make alternate arrangements, the driver may leave without refund. Passengers are expected to maintain appropriate behavior and keep the vehicle clean. Damage to the vehicle will be charged to the responsible party. The driver may terminate the journey if passenger behavior is deemed unsafe. You will have to make your own arrangements. You will not receive a refund.

Vehicle Availability:

ExpressRoute reserves the right to provide a larger or smaller vehicle than the one booked, or a vehicle from a different brand, if necessary. If we are unable to provide the actual agreed vehicle for any reason, there will be no additional charge for this.

Trailers:

Trailers must be requested and paid for in advance. ExpressRoute reserves the right not to provide a trailer in emergency situations. Furthermore, in the event of an emergency, we have the right to refuse to provide a trailer on the day of the transfer unless it is arranged and paid for separately in advance at a cost of at least £50 each way. In most cases, we will let you know if this is the case. Even though we make every effort to provide our customers with the car of their choice, this isn't always the case because things like traffic jams or mechanical issues sometimes happen. This is why we cannot clearly state a specific type of vehicle will be sent out, nor can we market our service as such, as we aim to provide a continuous service.

Driver Information:

Driver details will typically be provided 1-2 days prior to the trip. Customers should contact ExpressRoute if they have not received driver information by then. Don't hesitate to contact us anytime.

Prohibited Items and Activities:

Animals (except guide dogs), alcoholic beverages (unless agreed), smoking is strictly prohibited, and fast food are prohibited too in comapny's vehicles.

Luggage:

Passengers are responsible for ensuring their luggage is loaded and unloaded safely, although the driver will assist. ExpressRoute is not liable for lost, stolen, or damaged luggage. A driver may refuse guests who bring luggage or things that are too large for the company’s vehicles. Suitcases and other heavy objects should be kept in the side and rear luggage lockers, nothing should obstruct the gangway or emergency exits. When necessary, a different coach may return a party from a destination to the one that took passengers out, coaches may be used to carry out other tasks while waiting at a destination,

unless the hirer has specifically asked in advance for a coach to remain with their party, in which case an additional charge may apply.

Tolls Fee:

Any costs associated with ferry tolls, parking fees, and tolls on roads and bridges are the hirer's responsibility. A standard administrative fee of 22.5% of the total amount will be applied if we are required to repay a duplicate payment made by bank transfer or card, or a payment made in error.

Notifications:

Without ExpressRoute's prior written consent, no bill, poster, or notice may be placed on any vehicle.

Complaints:

Complaints must be submitted via email to the address provided. Bil*@expres*.uk.

PLEASE READ THE TERMS OF HIRE.

Child Seats:

If ExpressRoute offers child seats, the adult passenger traveling with them is solely responsible for using them. who must persuade themselves that the kid seats are appropriate, no liability for their usage can be taken by the company.v

Variations:

Any variations from the agreed-upon booking details may result in additional charges.

Force Majeure:

ExpressRoute is not liable for delays or failures due to unforeseen circumstances, including vehicle breakdowns, traffic delays, and similar events. Delays from previous jobs, etc. Your travel or holiday insurance may cover such incidents; see your travel agent. We shall not be responsible for any losses or refunds incurred by the customer as a result of late arrivals, alternative transportation arrangements, or missed tours or events.

Lost Items:

ExpressRoute is not responsible for lost, stolen, or damaged while on the vehicle. Your driver will assist you with your luggage if necessary; however, it is your responsibility to ensure that it is loaded and unloaded safely. We shall not be held liable for the safety or damage of luggage or other goods or for items left behind.

Boarding and Alighting:

While drivers will attempt to pick up and drop off passengers in safe locations, ExpressRoute is not responsible for injuries sustained during boarding or alighting the vehicle.

Seatbelts:

Passengers are encouraged to use seatbelts where provided.. Failure to do so may result in the invalidation of any claims for injury caused by a road traffic collision. The driver has entire control of the car, if he or she believes that the safety of the passengers or the vehicle may be jeopardised, he or she is free to take any action that he or she deems suitable.

Inaccurate Information:

Customers must notify ExpressRoute immediately of any inaccuracies in booking information.we must be notified promptly, failure to do so may result in you not being picked up on time or the wrong vehicle being sent, among other things. We will not be held liable if you do not comply with this request.

Airport Pickups:

Requests for later pickup times for airport transfers are at the customer's own risk.we will not be held liable for any late arrival at the airport.

Payment:

ExpressRoute accepts various payment methods. We accept credit or debit cards, bank transfers, PayPal, and USDT (Tether). A deposit to guarantee your booking and reserve your vehicle, a deposit payment must always be made in advance. The remaining balance may be paid in advance or in cash to the driver on the day of the trip. Customers may pay the full amount in advance.

Agreement to Terms:

By making a deposit or full payment, customers agree to all of our terms and conditions.

We wish every one of our customers a pleasant journey and a secure return. Thank you!